Upgrading your phone system can be a new and exciting task, but choosing between a VoIP and UCaaS system is where the trouble can creep in. Both systems have advantages and disadvantages that need to be weighed to make an informed decision.
What is a UCaaS and VoIP System?
A voice over IP (VoIP) system allows users added features for voice communication compared to a standard PBX system. A unified communications-as-a-service (UCaaS) system builds off of a VoIP system and allows a multi-channel delivery system. Many VoIP systems offer UCaaS software as an upgraded feature, allowing for more integration capabilities. Basically, VoIP is simply a voice service for receiving and sending phone calls, while UCaaS is a multi-mode business communication for all functions, such as texting, video calls, screen sharing, virtual meetings and chatting.
What are the Advantages of Each?
Both a UCaaS and VoIP system hold their individual benefits that should be considered. Since a VoIP system is voice only when compared to a UCaaS system, it is often less expensive. If you are a smaller business who does not need all the integration features of a UCaaS system, a VoIP system might be the right move. You can always upgrade in the future as your business grows. A VoIP system will be beneficial to your business if you don’t need multiple streams of communication and are looking for a more cost-effective option.
UCaaS also has many advantages as well. UCaaS is a more integrated system and can be used for multiple communication streams, such as voice, video, messaging and text. If you are having multiple employees working from different locations that will frequently be using video chat capabilities, a UCaaS system will be the best route to take. Additionally, when you implement a UCaaS system, you can have meetings with hundreds of individuals, which is a feature that a VoIP system may not be able to give you. So if you want to engage in multiple different streams of communication, a UCaaS system will be beneficial to you.
What are the Disadvantages of Each?
Despite all the benefits of UCaaS, there are also disadvantages to be aware of. A UCaaS system is a more costly system because of all the communication streams it comes with. Additionally, a UCaaS system requires more support because of all the intricate pieces working together. Meanwhile both the VoIP and UCaaS systems require an internet connection to communicate, so if the internet connection is down or spotty communications are impacted.
How Do I Choose the Right System?
Choosing the right system can be tricky at first, requiring research based on your company’s needs. You need to analyze your budget, your company’s business model , the level of maintenance you want and other important factors. If you are still struggling to make a choice, reach out to Utel USA. Utel USA can work with you to uncover the right telecommunication system that fits your needs.